Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Countries & Policy

Countries:

  • Canada

  • Saudi Arabia

  • United Arab Emirates

  • United Kingdom

  • United States

Policy URL: Return and Refund Policy

Returns

We accept returns for both defective and non-defective products.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopvendasgui@gmail.com. Returns should be sent to the following address:

Rua Festa Chinesa 149, Conjunto Habitacional Juscelino Kubitschek, 08465-140 São Paulo

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to contact us at shopvendasgui@gmail.com.

Exchanges

We accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Product Condition & Window

  • Product condition: New only

  • Return window: 90 days

Method & Fees

  • Return method: By mail

  • Return label: Included in the package, Free

  • Restocking fees: No cost

  • Refund processing time: 15 days

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please get in touch with us.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As with other returns, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shopvendasgui@gmail.com.