Refund policy

Refund Policy

Last updated: October 11, 2026

At Brazil Shoppin, we want our customers to have a clear and fair shopping experience. This policy explains how refunds are handled for purchases made through our online store.

Refund Eligibility

Refund requests are reviewed in accordance with our Return Policy and applicable consumer protection laws.

If you wish to request a refund, please contact us within 30 days of delivery. Some products may not be eligible for return, including opened or used beauty, personal-care, and hygiene products, except where a refund or return is required by applicable law.

Items that arrive damaged, defective, or incorrect should be reported to our customer support team as soon as reasonably possible.

How to Request a Refund

Before sending any item back, contact us at info@brazilshoppin.com and include your order number, the reason for your request, and photographs if the product is damaged or incorrect.

Please wait for our instructions before returning an item. Unauthorized returns may delay processing.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. We aim to initiate eligible refunds within 15 business days after the returned item is received and approved. The time required for the funds to appear in your account may depend on your bank or payment provider.

Any applicable legal deadlines take precedence over the processing estimates stated in this policy.

Original shipping charges, customs duties, import taxes, and other fees may not be refundable where permitted by law. If an order arrives damaged, defective, or incorrect, contact us so we can assess the appropriate resolution under applicable law.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or been dispatched.

Contact Us

For refund questions, contact:

Brazil Shoppin
Email: info@brazilshoppin.com
Phone/WhatsApp: +55 44 99184-4270